Hannabery did the original heat-pump install when we built our house back in 1995. It kept us perfectly comfortable for 25 years, about double normal expected longevity, until we had them replace it with a more "modern" unit. They have provided maintenance service for us ever since and, what most reviewers say, is true. The technicians are knowledgeable, friendly and on-time and the back office is polite and efficient. Real old-school customer service. HVAC is a big expense - you can trust these folks.
Hannabery's Associate/Technician, Pete, performed service and replacement of numerous parts on our heating system and did an excellent job, was extremely knowledgeable and communicative!! He is a real asset for Hannabery and helped us greatly!!
We've used Hannabery HVAC for years. We typically purchase their maintenance plan so we have them out to our home at least once a year for both a heating and cooling system check up. We've always found their technicians to be very respectful and knowledgeable. We recently came home to no heat in the house. We called their after hours emergency number, and thanks to having their maintenance agreement, someone was able come over that evening and "temporarily" fix the problem until a new part could be ordered.
Charles did a great job. He is very professional. Not only did he arrive on time but he also explained the issues and was very clear about the cost. The front desk is also well communicative. Definitely will use Hannabery's service again.
We moved here last year and Hannabery rep was here last fall and in the spring and again today. He always goes above and beyond. Great company and fantastic worker rep. Thank you.
The technician arrived during our appointment slot. He explained what he was doing and how much everything was going to cost before he proceeded. He was courteous, knowledgeable, and friendly. I will definitely continue using Hannabery Heating and Air Conditioning.
Courteous, friendly, accurate work, discusses any abnormal findings. Cancelations often result in them asking if you would like that day service. Beyond expectations in several ways. My only suggest would be to have service employees make next appointment after servicing current.
Had Jason clean and service our furnace and units. We rely on Hannabery for all our HVAC needs. Always friendly, knowledgeable and answers all our questions with patience. We highly recommend them for installations and service, as we have used them since 1993.
Top notch and high value. The Hannabery technician was very professional and solved our problem with our furnace quickly. They ordered the part and it was expedited and here as quickly as possible. Our heating system was restored and operating in a timely manner. Their service response was exceptional!
Hannabery did the original HVAC installation when we built our house, and we have used them each year for ongoing maintenance. They also installed our Kohler backup generator, which they check annually. Techs are uniformly knowledgeable, professional, on time, responsive, and open to questions. They wear booties to protect the carpeting and work hard to keep our business. I have already booked next year's seasonal maintenance visits (a year in advance), which is suggested, as their calendar fills quickly.
I have had this service for 15 plus years. All staff is very knowledgeable and professional. I have the Service Plan and is very worthwhile in maintaining the great efficiency my heat pump.
We needed to replace our air conditioning system. We were not especially happy without current company and opted to look elsewhere. A neighbor was a long-time Hannabery customer and highly recommended the company. Hannabery's price was competitive. The staff was great to work with. They showed up on time, completed the job in one day rather than the estimated two days (it was a model they had not previously installed so they allocated extra time), managed to work around the quirky staircases of a very old house, and left everything meticulously clean. In short, my husband and I were/are very happy with Hannabery.
We have been with Hannabery since 1986 when we built our home. I have always had wonderful service with knowledgeable service technicians. We highly recommend the many plans they offer as well. They have always saved us money in the long run.
McAteer & Will Estates with Keller Williams, Milford, PA (8/7/2023)
Their technicians are always friendly and helpful and make the best suggestions for our office and how it can run efficiently. Pricing is always reasonable. Definitely recommend them with 5 stars!!!
Scheduled service and received an appointment. A technician was able to come earlier than originally scheduled. Very friendly and explained the work being done.
This Guy was wonderful from when he walked in my home until his last conversation with me. He explained every single thing to me, so grateful for his patience with me, made sure I understood what he did for my air conditioner. He was beyond GREAT!
We wanted to be proactive and replace our AC and obtained a few quotes. We had a great experience dealing with the folks from Hannabery. It started with Chris who came out to the house, reviewed our current 23 yo system and provided his recommendations. When Chris sent us the estimates, he provided three different options and some add ons. He was very responsive to some follow up emails and I had and never made it seem like I was wasting his time, very professional. Once we made our selection, Eric called us to schedule the installation. He confirmed what we selected and reviewed Chris' recommendations again so that there wouldn't be any delays. Eric was very professional and pleasant. Installation day came and George and Justin showed up early - They reviewed what was going to be completed and a projected time line. There was some additional help that showed up to bring down the old air handler from the attic - all were pleasant and professional. During the two-day installation, we were asked our opinions on spacing of various items indicating they had our best interest in mind. Once the install was complete, George reviewed the new thermostats with us, the various functions, making changes, etc. Justin did a walk around to make sure that everything was cleaned up prior to their departure. Sherrie provided copies of the registration and applicable certificates via email. Overall, a great experience.
Our daughter uses Hannabery in another part of Pennsylvania. Based on her experience, we contacted their sales representative, met with him and signed an installation contract. From there, everything went exceptionally well. From sales, to installation, to their accounting department, everyone was professional and friendly. We can recommend them with no hesitation!
I wanted to replace my 30 yr old HVAC heat pump system and contacted Hannabery for an estimate. I was able to get an appointment within a week or so and the estimator was knowledgeable, professional and gave good suggestions for an appropriate new system. I scheduled the replacement for about 2 months later and Hannabery came as scheduled and completed the job in about a half a day. I was contacted by Hannabery soon after with forms for rebates from my electric company. I was able to get rebates for both the HVAC system and a new thermostat. It’s been a few months since the installation and I’ve had no problems with the system performance. I’m very pleased with how the entire process went and would recommend Hannabery for HVAC system repairs/replacement.
I think the company has a very professional team and fair prices. This winter they came to our house on multiple occasions due to a complexity of multiple issues with my HVAC system and they did not give up until they fixed it. If you have their subscription, they have you on their priority list. At the times I called for help, I was never ignored and help was underway the latest next morning. I am planning to install my new equipment with these guys. Great and hard working people who you can trust.
Always willing to accommodate your request or changed to your scheduled appointment. Courteous and friendly staff with an honest assessment of your needs.
The Silverstar heat pump and humidifier service for my residence was done on time, was respectful of my property, and my questions were answered. Would recommend Hannabery HVAC to others based on my experience.
We are loyal Hannabery customers. Their work is always top notch. We have recommended them to numerous friends and relatives and have never had anyone say they were sorry they chose Hannabery. Tom, who serviced our mini-split today did an outstanding job. He was careful and efficient and was able to answer any questions we had about the unit. We'll certainly have them back for the next cleaning.
Clay was courteous and spent the time to find the problem. He made us feel like we were the only customers Hannabery has. Hannabery is fortunate to have him on their team.
The service call went extremely well. The technician was in the middle of the service window and was polite, knowledgeable, and explained what he was doing. He was careful to wear booties as necessary, and examined the entire system inside and outside.
Hannabery HVAC is a trustworthy company. Our heat stopped working. The Technician Shaun K. from Hannabery found and fixed the problem quickly. During the summer, our air conditioner had a problem, and it was fixed to our satisfaction. At that time, Pete H. was the Technician.
Hannabery came out for my yearly heating maintenance. Tyler was on time and very polite. He answered all of my questions and told me that the system was working very well. The system was running very efficiently and gave me some tips on the correct use of my humidifier that they installed as well. Theses guys are good!
I was thrilled with the service I received from Hannabery HVAC and, in particular, John, our technician. We lost heat a few nights ago, and I left a VM to have someone call me the next day. I got a call as soon as Hannabery opened from Beth, who said I could get service the following day. I asked (often, I admit) if someone could come sooner. Later that day, Beth called to say a technician was available to come later that day. John came and was instantly accessible; he asked what the problem was, and what (if anything) we did to remedy the situation, and then he went right to work. He diagnosed the matter quickly, put in the necessary part, and thoroughly checked the furnace as part of the annual service agreement I purchased (because of John's friendly demeanor). He and I enjoyed some great conversation and he put my anxiety to rest. He was fantastic (as was Beth for getting John to come) and highly recommend him as well as Hannabery HVAC. Thank you!
Service Technician John was fantastic! Got me going in no time at all, very friendly and professional. He knew what he was doing. Definitely recommend this company!
Technicians arrive on time & do a thorough job servicing our heat pump. Installed a Trane system years ago and replaced compressor under warranty giving us additional life on our system. Employees always explain what they are doing and are very professional.
We have used Hannabery for 20 + years. They serviced the original heating A/C unit which was installed by them in 2000 and before the units failed we used this company to replace and upgrade both the heating and AC units. We continue to use Hannabery for maintenance service twice a year. Highly recommended!!
Installed heat pump and outdoor compressor 3 years ago and performed some yearly maintenance checks since then as well as installed an upgrade issued by the company who manufactured my compressor - all work and dealings with this company have been great! Trustworthy and professional and I highly recommend them!
Phil and his installation team did a great job. Showed up on the pre-schedule day of service, on time or early everyday. Worked quietly and kept an orderly / clean job site throughout the project.
Made improvements to the new installation site as applicable, and made me aware of those changes. Took the time to review the entire system with me and answered my questions. Went above and beyond to relocate an outdoor unit name plate for aesthetics at the end of the job.
Hannabery installed a split unit in our upstairs. We've used it more this year than we ever have and are so grateful to have it! Zach sold us the unit and the installers were extremely polite and professional. HIGHLY recommend!
Hannabery was very responsive. My AC system stopped working on the hottest day of the summer. They promptly answered the phone at 8:00 am that morning, and had a technician visit our home by 1:00 pm. The technician, Shaun K, was very professional, he quickly troubleshooted the problem, and explained the issue to me. The AC system was up and running by 4:00 pm. Highly recommend Hannabery. They are always very professional, and knowledgeable.
We had our AC stop working, and Hannabery got it fixed for a great price and exactly when they said they would. Would highly recommend to anyone in the area!
There was a little glitch at the first visit but they fixed it so had air conditioning until they ordered a part. When they came back everything went smoothly and I am very satisfied.
I cannot say enough great things about Adam and Mike. They came out to help my husband and I with our air filtration system that we had installed when we built. They were thorough and extremely helpful. They were extremely nice and personable. We have always had a positive experience from calling to set up an appointment to having Hannabery employees come out to our home. I would recommend Hannabery to anyone!
I would like to thank you for your prompt response to my service call. Dan H. did an excellent job of pinpointing the problem. He was knowledgeable, courteous, and took great care when working inside and out to repair the issue. Thank you.
Paul Balascki, Whitehall, PA (5/14/2022)
Arrived when scheduled and evaluated the problem, also did the contract maintenance. Reviewed everything they did and explained in detail what they completed. Extremely professional and courteous approach.
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